Currently, we only accept Visa, Mastercard and American Express payments from customers via our secure provider, Stripe. As our brand expands, we are hoping our choices of payment methods do to!
All our products are handmade to order, which means during busier periods delays are possible and it can take up to 10 working days to design, create and send your item(s). We ask that if you require your order for a date within the time scale, to leave a note with the date at checkout. When your order is received we can confirm if the turn around is possible, if we are unable to fulfil your request as full refund will be given along with an email to notify you.
Many of the items on our site have personalised text boxes to fill in to place an order, we ask you to double check all spelling is correct before submitting. If a mistake is made please send us an email as quickly as possible so we are able to rectify. Please be aware if the product is made using the incorrect spelling given, no refund will be given.
Due to the vast majority of our items are personalised, we ask for good communication between us and the customer via email. in case any queries arise.
Our orders are sent via Royal Mail postal service and Hermes for larger orders. You will be notified via email as soon as your parcel is shipped, with any tracking information, if
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for personalised items of any kind. Please be aware refunds/exchanges are not given on these items unless a mistake has been made on our behalf (i.e spelling error.) They are not given if the error is on the buyers behalf (i.e spelling wrong due to being wrong in the custom text boxes.) Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your happiness is what is important to us, if there is a problem with an item/order please contact us via email as soon as possible so we can help!